Post by shiyabul on Aug 20, 2024 6:39:42 GMT
“Ageism is a systemic problem with enormous financial and social consequences,” says Brent. Here are the key issues covered in our conversation: Q. Let’s set the table How many contact center agents are there in the U.S. and Canada? Is this number increasing or decreasing? What is the split between full-time/part-time employees? What is the demographic breakdown? Brent Holland: Here are the data based on our research and estimates, and drawing from the Bureau of Labor Statistics (U.
S.) and Statistics Canada (Canada). U.S. contact https://lastdatabase.com/ centers employed ,, agents in , whereas , agents worked in Canadian centers. Data is fleeting for but available for In , the number of men declined by %, and women increased by % in U.S. customer service representative jobs, producing a net increase of jobs over Within the Canadian contact center industry, the percentage of men increased by .
%, and women decreased by .%, producing a net reduction of approximately workers. Here is the full-time/part-time split: U.S. Full Time: ,, (% Women) U.S. Part Time: , Canada Full Time: , Canada Part Time: , Most customer service representatives in the U.S. are years of age, white (%), and women (%).